ALL SALES ARE FINAL. Due to the nature of our products, we do not accept returns or exchanges on any products, including sale items and gift cards. Please get in touch if you have questions or concerns about your specific item.
You can always contact us for any return questions at firstname.lastname@example.org.
Defective, Damaged, Missing from Order, and/or Incorrect Item(s)
Please inspect your order upon receipt. We have a 14-day returns policy, which means you have 14 days after the delivery of your order to request a return or replacement of a defective, damaged, missing, or incorrect item. Please contact us immediately so that we can evaluate the issue and make it right.
Please note that any shipping and handling charges, and their associated taxes, are non-refundable. However, any replacement for a defective, damaged, missing, or incorrect item will be shipped to you free of charge.
Refunds are approved on a case-by-case basis. In the event that we approve a refund on your purchase, you will either receive a store credit or will be refunded to your original payment method. If you choose to receive your refund via store credit, it will be issued immediately upon approval. If you choose to receive your refund via your original payment method, please remember it can take some time for your bank or credit card company to process and post the refund too (typically 5-7 business days).